{"id":7157,"date":"2019-05-31T03:38:36","date_gmt":"2019-05-31T03:38:36","guid":{"rendered":"http:\/\/www.aeemt.com\/web\/?page_id=7157"},"modified":"2019-05-31T03:38:36","modified_gmt":"2019-05-31T03:38:36","slug":"original-5-mdt-vol28-n1-resumen","status":"publish","type":"page","link":"https:\/\/www.aeemt.org\/web\/original-5-mdt-vol28-n1-resumen\/","title":{"rendered":"Original 5 MDT VOL28 N1 Resumen"},"content":{"rendered":"

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Absentismo laboral por incapacidad m\u00e9dica en un centro de contacto de la ciudad de Medell\u00edn en el periodo 2016-2017<\/h2>\n\t\t\t\t\t<\/div>[\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00bbdefault\u00bb rt_row_style=\u00bbdefault-style\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb][vc_column rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb][vc_column_text]<\/p>\n

\"cabecero_AEEMT\"<\/h3>\n

N\u00famero de la Revista: Vol. 28 – n\u00ba 01 –\u00a0marzo 2019<\/p>\n

Secci\u00f3n:<\/strong> \u00a0Original
\nT\u00edtulo:<\/strong>\u00a0 Absentismo laboral por incapacidad m\u00e9dica en un centro de contacto de la ciudad de Medell\u00edn en el periodo 2016-2017<\/p>\n

Autores:<\/strong><\/p>\n

Carrillo Trujillo, Diana Karime(1); Montes Cardona, Laura Cristina(2); Giraldo Hoyos, Jenifer(3);\u00a0<\/strong><\/em>M\u00e9ndez Carballo, Jose Manuel(4); Cruz Duque, Marco Antonio(5); V\u00e1squez Trespalacios; Elsa Maria(6);\u00a0<\/strong><\/em>Valencia Ortiz, Nelcy Lorena(7)<\/strong><\/em>
\n1 M\u00e9dico Asistencial, Teleperformance. Medellin, Colombia.
\n2 Odontologa, ESE Hospital Mar\u00eda Antonia Toro de Elejalde, Frontino, Colombia.
\n3 M\u00e9dico, Mas Medicos IPS. Medell\u00edn, Colombia.
\n4 M\u00e9dico, Maestr\u00eda en Salud P\u00fablica. Valoraci\u00f3n del Da\u00f1o. Universidad CES. Medellin, Colombia.
\n5 M\u00e9dico, Maestr\u00eda en Seguridad y Salud en el Trabajo y Maestr\u00eda de Bio\u00e9tica, Universidad CES. Medellin, Colombia.
\n6 Epidemi\u00f3loga, Grupo de investigaci\u00f3n Observatorio de la Salud P\u00fablica, Facultad de Medicina, Universidad CES. Medellin, Colombia.
\n7 Profesional en Gerencia de Sistemas de Informaci\u00f3n en Salud, Universidad CES. Medellin, Colombia.<\/p>\n

Grupo de investigaci\u00f3n en Epidemiologia y Bioestad\u00edstica. L\u00ednea de investigaci\u00f3n Epidemiologia ambiental y ocupacional. Universidad CES. Medell\u00edn (Colombia)<\/p>\n

Correspondencia:<\/strong><\/p>\n

Diana Karime Carrillo Trujillo<\/strong><\/em>
\nCalle 25 C Sur # 45-57 apartamento 205
\nEdificio Torre la Vega \u2013 Envigado (Colombia)
\nCorreo electr\u00f3nico: Dianacarrillo60@gmail.com<\/a><\/p>\n

Palabras Clave<\/strong>: absentismo, ausencia por enfermedad, prevention and control.
\nKeywords<\/strong>: absenteeism, Sick leave, prevention and control.<\/p>\n

Cita Art\u00edculo<\/strong>: D K Carrillo et al. Absentismo laboral por incapacidad m\u00e9dica en un centro de contacto de la ciudad de Medell\u00edn en el periodo 2016-2017. Rev Asoc Esp Espec Med Trab 2019; 28: 49-56.<\/p>\n

Acceso al PDF:

PDF del Resumen<\/strong><\/a><\/div>\n

Resumen:<\/strong><\/p>\n

Introducci\u00f3n:<\/strong> el absentismo laboral constituye un problema serio para las empresas a nivel mundial y los centros de teleoperadores no son la excepci\u00f3n.<\/p>\n

Objetivos:<\/strong> determinar las causas de absentismo laboral por incapacidad m\u00e9dica e identificar factores sociodemogr\u00e1ficos, laborales y costos directos en un centro de teleoperadores de la ciudad de Medell\u00edn en el periodo 2016 \u2013 2017.<\/p>\n

Material y M\u00e9todos:<\/strong> estudio descriptivo, transversal, donde se analizaron 36.283 registros de absentismo laboral que se registraron de acuerdo a diagn\u00f3sticos (CIE-10), se reclasificaron seg\u00fan criterio m\u00e9dico. Se calcularon indicadores\u00a0de absentismo laboral seg\u00fan NTC 3793. Resultados: el 99,3% de las ausencias se debi\u00f3 a enfermedad general. El promedio de ausencia es de 4,28 +\/\u20135,64 d\u00edas por trabajador. Solo el 5% de las incapacidades superaban los cinco d\u00edas. Las enfermedades gastrointestinales y de v\u00edas respiratorias tuvieron los mayores d\u00edas de ausencia. Los absentistas repetitivos aportaron en total 44.063 d\u00edas perdidos. Los absentistas cr\u00f3nicos generaron una p\u00e9rdida de 223 d\u00edas por cada 100 trabajadores.<\/p>\n

Title:\u00a0 SICKNESS ABSENCE IN A CONTACT CENTER OF THE CITY OF MEDELL\u00cdN IN THE PERIOD 2016-2017<\/strong><\/p>\n

Abstract:<\/strong><\/p>\n

Introduction:<\/strong> absenteeism constitutes a serious problem for the companies worldwide. Call centers are not the exception<\/p>\n

Objectives:<\/strong> to determine causes of absenteeism for sickness absence and to identify sociodemographic and labour factors and direct cost in a call center in Medell\u00edn, 2016-2017.<\/p>\n

Material and Methods:<\/strong> a descriptive, transverse study. The study analysed 36.283 records of absenteeism that were registered in accordance to diagnoses (CIE 10). These records\u00a0were re-classified according to medical criterion and it was calculated rates of absenteeism in accordance to NTC 3793.<\/p>\n

Results:<\/strong> 99.3% of absences were due to general illness. The average of absence is 4.28 +\/\u20135.64 days per worker. Only 5% of absenteeism exceeded five days. The gastrointestinal diseases and of respiratory tract had the major days of absence. The repetitive absentee contributed a total 44,063 lost days. The chronic absentee generated a loss of 223 days per 100 workers.<\/p>\n

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